Testimonials

 This course fitted well with my role at the Corporate Planning Division. I have gained a better understanding of issues from a wider organisational perspective. Not only has it raised my personal status, it has also given me a greater awareness and understanding of particular issues and develop new skills as well as enhance existing skills. 

Kalaiselvi Muthu (Malaysia)

 My decision to commit to four years of intensive study to achieve the CCES Double Masters was one of the most important I’ve ever made. The return on investment for the time and effort has been evident in the day to day activities I undertake as a full time Customs Consultant for Crown Agents. Whether it is delivering technical capacity building, designing training products or input into technical proposals for project tenders, I find myself continually tapping into the knowledge gained through these studies. 

Phill Norley (United Kingdom)

 Undertaking my master’s studies at CCES remains one of the best decisions in my career. As an aspiring customs and international trade expert, I had always wanted to be a notch higher than my peers! This meant I needed a higher qualification. When I discovered the Master of International Customs Law and Administration (MICLA) degree, I knew that I wanted to study it, and that decision would later impact positively on my career. 

Wilson Kimani Kang’ethe (Kenya)

 The studies enhanced my strategical thinking which is a valuable tool for my daily work. It enables me to plan and organize the tasks for my team in a better way. My both studies, “Master of Customs Administration” and” Bachelor of Border Management” have been the perfect way to understand the needs of the own and the neighbour organizations. I could implement my theoretical skills into practice during my time as customs expert at the European Border Assistance Mission to Moldova and Ukraine from December 2018 until November 2019 where a project to set up one-stop-shop Border Crossing Point in Kuchurhan was ongoing since 2016. 

Joerg Foerster (Germany)

 ‘Master of Customs Administration’ has equipped me with the academic knowledge required to develop key skills for policy formulation and implementation in addition to management and leadership. This qualification from the prestigious Centre for Customs and Excise Studies (CCES) of Charles Sturt University has an immense impact in making me more proficient in my work. It is helping me to curve out a successful career as a professional in the Customs service. It has strengthened my claim for important posts and increased my competency to handle these sensitive assignments with confidence. I am able to compete with my counterparts in public sector, with more confidence and ability. I believe that the 'brain gain' from ‘Master of Customs Administration’ has helped me in developing a 'multiplier effect', whereby I am able to exert a broader influence on those around me by applying the newly gained knowledge. This learning has not only honed my managerial skills, but it has also helped me to acquire such knowledge which can enhance my capabilities at the higher echelons of management. 

Rizwan Mahmood (Pakistan)

 CCES is the right place not only for customs officials from different administrations but also for legal practitioners, compliance officers from the private sector. From the time studying at the centre, I have had a great connection with other fellow Alumni who I have shared common professional and social interests. 

Tom Pham (Vietnam)

 During my study, I had the opportunity to further research and read all materials from various different sources; I found that there are many comprehensive and complete sets of standards, guidelines and best practices on customs procedures that are useful and can be adapted by RMCD. I personally think that the excellent knowledge and experience that I gained from the course can be contributed to the Department in many ways. My career has progressed since completing my studies; I was posted to RMCD Headquarters at Goods and Services Tax Unit, which is a more challenging working environment. 

Zuraidah binti Zulkifli (Malaysia)

 My current role is Manager Global Customs & Compliance for a large company in the automobile industry in Germany. I’m responsible for monitoring international regulatory changes and implementing new organisational processes to ensure effective utilisation of, and compliance with international customs and foreign trade laws. The successful completion of the MICLA course has assisted me to gain access to management positions in international operating companies. There is an emerging trend for international companies to establish internal customs & competency divisions to centralise control and monitoring of international commercial transactions. These internal divisions require the development of complex IT-systems and rely on advice and input from international customs specialists. The MICLA course has helped me to improve my knowledge and understanding of customs and foreign trade laws as they apply to international commercial transactions. I am passionate about risk management and compliance and working with companies to incorporate constantly changing international customs and trade laws into internal processes and procedures. The MICLA course gave me the opportunity to learn more about my passion and how compliance can be improved through enhanced administrative processes and the effective allocation of international commercial transactions and human resources. I think the most important point is to establish a global network to exchange information about customs and foreign law related questions. We work daily with international transactions. Even if relevant rules are set by the WTO or WCO, there are still differences in national regulations or laws which must be complied with. It would be great to have a platform for the exchange of simple and accurate information on Customs laws and procedures to help each other to strengthen existing organisational processes. During our studies we used the activity forum to discuss theoretical and practical customs procedures. It would be great to have an enduring resource such as this to communicate ideas and information. A strong alumni network allows alumni to exchange new information and help us to stay connected while at the same time it’s fun to network and to stay in touch. 

Stefanie Oppermann (Germany)

 The title of the job is Chief (International Customs), Federal Board of Revenue, Pakistan.According to the job description, I have to keep close liaison with the World Customs Organization (WCO) and other leading donor institutions for implementation of international best practices in Pakistan for increased trade facilitation and security of trade. Enhancing capacity building of the human resource in Pakistan Customs is an important part of responsibilities in this job. My studies with CCES has tremendously impacted my working since graduating, even during graduating. I have been able to significantly contribute to my country as well as my organization because of knowledge that I learnt during Master of Customs Administration from CCES. I would like to share with the fellow students that studies being offered (and knowledge being imparted) by CCES is both practical and up to the mark. This should be taken a stepping stone towards provision of an environment, both at the national as well as international level, where trade/business can be duly facilitated. This would have far-reaching implications for economic/social development in the world. Moreover, opportunity may be explored (while banking upon initial qualification obtained from CCES) for undertaking specializations OR Ph. D in any area pertaining to international customs. This would go a long way in developing a human resource in the world which would be (in light of VRIN Framework) valuable, rare, inimitable, and non-substitutable, having multiple benefits for promotion/expansion of global trade. 

Fayaz Rasool Maken (Pakistan)

 On returning to my Australian based position in Brisbane I was more aware of the bigger picture issues Customs is responsible for, not only regionally, but on the global Customs scene. I found myself reflecting on my learnings and how the theory could be applied to the practical environment. I soon started to think about overseas opportunities where I could apply my skills in a more decisive way and at the same time live the adventure of working overseas. An opportunity became available in the Solomon Islands as Deputy Comptroller and, had I not done the study, then I’m not sure I would have had the confidence to apply and the ability to perform the duties of this role. I am quite sure that my Masters played a significant role in my successful application and that was reinforced by the selection committee. In February 2014 I took up the Deputy role based in Honiara. It has been a steep learning curve but I have gained confidence through my learnings and ability to apply tried and proven international Customs practices. I am looking forward to developing my theoretical learnings through practical application in the real world. The network of contacts with CCES has also proved helpful and I am looking at utilising those skills to assist in meeting some of the SICED goals and objectives into the future. I am even thinking of doing some more study. 

Peter Hughes (Australia)

 I am currently in charge of Namibia Customs and Excise Capacity Building Programme with the Centre for Customs and Excise Studies (CCES) and in collaboration with Charles Sturt University (CSU), This programme was initiated upon my returning home from studies in Australia, as such Namibia managed to enrol 35 staff members in the CSU: Bachelor of Border Management and the Graduate Certificate in Customs Administration. Both are on line. I am very happy to be given this opportunity to work, expose the knowledge and experience I gained from CCES to this big group of Namibia Customs Staff. Dear fellow alumni let’s encourage our countries to do the same because this will unquestionably build the capacity of our customs organizations. Studying with CCES was a very important journey for my life and for the government of Namibia; because today I can proudly say that I am able to advise my administration on international issues and matters pertaining to Customs in particular. Furthermore, the experience gained at CCES will contribute to the up-lifting of the capacity building and development of Namibia Customs and Excise. My request to all former and current CCES alumni is that they should continue to network and exchange information with each other, because this will keep us connected through consultation and ongoing interaction. 

Maggie Nangolo (Namibia)

 I have been promoted to the sub-editor of Customs Scientific Journal, I’ve participated in organising workshops for Regional Training Centre for the European Region. We invite young scientists to publish their scientific papers in our Customs Scientific Journal, which has ISSN index and covers a wide scope of Customs issues. 

Olga Triakina (Ukraine)

 TechAmerica is the public policy department of CompTIA, the IT industry trade association. In my current role I provide policy and regulatory guidance to technology companies in order for them to ensure compliance with global customs and export laws and regulations. I also advocate government agencies on behalf of the member companies for streamlined regulations which provide for greater transparency and trade facilitation. The MICLA curriculum assisted in providing a solid foundation of international customs laws and regulatory compliance methodologies. It also strengthened my knowledge in international supply chain management and taxation. I also represent industry as the International Chamber of Commerce (ICC) observer at the World Customs Organization Harmonized System Committee (HSC) and Review Subcommittee (RSC) meetings. The MICLA course in classification and the Harmonized System nomenclature helped to strengthen my understanding of this critical Customs foundational topic. I am a strong proponent of ongoing education and training. As part of my current professional role I also organize and facilitate global trade compliance best practices conferences in the US and China. Industry and government officials discuss recent changes to customs and export regulations and the best practices for companies to ensure compliance. During my program of study, I found the CCES instructors to be extremely knowledgeable in their Customs topic areas and the ability to complete the required coursework via the online platform was very valuable since I am located in the US. 

Ken Montgomery (USA)

 Having spent 25 years in the Swedish Customs administration on different positions, and the last 7 years as vice president of KGH Border Services, my decision to enrol for a Graduate Certificate as well as a Master’s degree in Customs Administration is one of the best I ever made. Through interaction with other students, challenging assignments and guidance by experienced and professional facilitators, a completely new approach to Customs issues was provided. In practice, it has certainly influenced the way I look at things and the way my company operates and delivers customs capacity building projects. I trust it is the nice blend of numerous years’ of operational and managerial experience combined with an academic approach and structured research techniques, which really adds value to my daily work. Eventually, I realized how much there still is to learn on the subject of Customs and international trade , and having the appropriate tools for doing so really makes the difference. In fact, my time with CCES and Charles Sturt University was so rewarding that I decided to continue my academic career by applying for a PhD Candidature. Just having embarked on this journey, I am looking forward to several years’ of studies as well as new experiences and challenges to manage and benefit from. 

Patrik Heinesson (Sweden)

 The achievement of gaining a Master’s degree in International Customs Law and Administration has had a number of positive impacts on my working role since graduating, including: Establishment of credibility: Having worked internationally on “capacity building” Customs projects since 2002 I was well aware that to be “heard” by the client you need to establish your credibility. The addition of specific technical qualification to years of experience is very positive in terms of establishing a person’s credibility with local Customs Chiefs; Level of employment: Having previously worked for my current employer on three International projects at the “hands on” Operational level it was clear that I had to strengthen my CV in some way if I was going to gain a higher position that would allow me to have greater influence and impact on the projects I was involved in; The Master’s degree did this for me: My first role with Crown Agents after gaining my Masters was to be an integral member of the pre-deployment team that worked on the bid phase of the ACAP project – and pre-deployment work had always been a burning ambition of mine; My second role with Crown Agents after graduation is the Job I hold now – and it has allowed me great range to positively influence the ACAP Operational work – and it is probably the best job I will ever have; Confidence/knowledge: prior to studying for my Masters I had a wealth of Customs knowledge and an instinctive understanding of how modern Customs should work – this came through 17 years working in UK Customs, but it was not always that easy to articulate either verbally nor in writing the reasons behind “best practice”. During the study period I kept uncovering elements of Customs that I knew but the bigger picture was also revealed to me – giving me a much better understanding of my subject and area of expertise. My current work is greatly enhanced by the fact that I now have a greater understanding of the bigger picture and I can sell that message better with both confidence and demonstrable knowledge; In summary: I have always followed a simple ethos “there is no replacement for hard work”, and having to stretch my cerebral capacity to the limits to achieve the Masters reminded me that you can also work smart as well as hard. One of the major lessons I have learned trying to translate the knowledge gained from 4 years study for my Masters is that utilising Academic capability can help you in your day to day work – I would say that the current project I am working on has utilised legislative knowledge more than any previous one. By that I mean that my colleagues and I have delved deeply into Albanian legislation, International Legal agreements, Customs Orders, and Albanian Customs Procedures etc. more than ever before. And this has benefited the project and the Albanian Customs authority. This really comes from having the confidence that time spent understanding Albanian legalese and time spent asking pertinent questions is time well spent. 

Graham Alexander Main (United Kingdom)

 While I was studying I was completing a period of capacity development in Papua New Guinea and the Solomon Islands sponsored by the Australian Customs and Border Protection Service under the Australian Government’s Foreign Aid Program. Working as a Customs officer for many years provided me with practical experience suitable to the role but, to paraphrase a former US Secretary of Defence, “I didn’t know what I didn’t know”. Study provided a solid platform of theory on which to apply reform and modernisation of a Customs administration. I now more fully appreciate the inter-connectivity of Government and Government agency drivers, and those of trade, industry and other stakeholders, whether domestic or international. Since returning to Australia I have moved into a senior operations management position at one of our international gateway airports at a time of significant reform of our border agencies. The single border agency program is changing the fundamentals of how we operate pre-border, at the border and post border. It is an exciting time and the discipline of study has helped me appreciate our reform agenda and the ensuing issues it raises in my area of responsibility from all perspectives. The single border agency concept being adopted in Australia is not new but lessons learned from the US, UK and Canada models confirms that a one size-fits-all model will not work. The experiences of these overseas administrations have been incorporated into the design of our reform agenda. I’m sure that once rolled out there will be valuable lessons from the Australian model that other border administrations will be able to learn from should they wish to adopt similar border reforms. 

David Wintrip (Australia)

 Moving forward to the next level of academic qualification was always on my mind. It got even better when we became the first group from Royal Malaysian Customs Department (RMCD) to graduate with a Master of International Customs Law and Administration. CCES has indirectly assisted me in performing my duty as one of the RMCD officers that involve in tax reform in Malaysia. As a member of the GST Malaysia legislation team, the immeasurable experience and knowledge from the best lecturers and personnel of CCES has increased my level of readiness and my understanding of the aspects to be considered in reforming a taxation system. The Alumni network is the best platform to exchange information either on customs issues or any other issues. Through this platform alumni have the opportunity to communicate closely with each other and further maintain good relationships even though we are in different countries – World Customs CCES Alumni. 

Zarina Nordin (Malaysia)

 It has given me a very good insight into the things that I do, it certainly has broadened my perspective on Border Management and allowed for a more collaborative approach. Also taking into consideration the unique position that my country has in term of its contribution to the overall Pacific Strategy. Nationally it has allowed me to positively influence change into our organisation (FRCA). Keep the networks going; we all have something unique to offer each other. 

Tevita Tupou (Fiij)

 My current position, as the deputy commissioner of customs for policy and compliance, is directly related to the knowledge and skills I acquired at the Centre for Customs and Excise Studies. The program gave me a broad understanding of how customs operates as it relates to international trade. Because of my understanding of the dynamics of international customs laws and their relationship with other national and international laws, I am confidently applying some modern customs management styles that will enhance my country’s revenue generation capacity. I feel more confident discussing customs issues with my international counterparts. It is my dream and aspiration to present the Liberian customs to the global trading community as a predictable and simple customs service where rules and regulations are made clearer and available at all time to the business community. My background being customs enforcement, I acquired a lot of knowledge and skills that enhanced my capacity to introduce policies which find a balance between control and facilitation. This is one major aspect of customs that any policy decision maker needs to consider if they are to attract investment and ensure the maximum control. 

Mohamed H Bility (Republic of Liberia)

 My studies with the CCES enhanced my Customs knowledge which inevitably reflected within my work environment with many initiatives and improvements that were implemented in my administration as a direct result of my studies. Obtaining the Master of International Customs Law and Administration has given me an advantage for applying for higher positions at the Jordanian Development Areas Commission. This degree has also given me the drive to publish books on Customs related issues, for example, the compendium of WCO Agreements in the Arabic language and the International Common Customs Glossary both in Arabic and English, for the benefit of Customs, trade and academia in the MENA Region. 

Mohammad Fayez Obeidat (Jordan)

 My current role is Director, Future Operating Concepts for the Maritime Operations Support Division of the Australian Customs and Border Protection Service. In this role I lead or contribute to strategic policy development and planning related to Australia’s civil maritime security regime within the overarching Australian national security architecture. I also support much broader efforts to improve maritime security arrangements in the Pacific Islands Region. My time studying with the CCES, and completing the MICLA course, has manifested in a number of benefits that range from being specific to more general in nature. The specific advantages include the establishment of a sound knowledge foundation of customs’ enduring principles and common functions together with an appreciation of particular instruments necessary for effective planning, implementation of initiatives or the provision of advice. An improved capacity to navigate international law and agreements has also been highly useful in my current role. More broadly, the CCES and the MICLA course helps draw together the vast majority of strings relevant to a modern customs administration and the contemporary customs professional. This serves to put pieces of the global customs jigsaw into place, even for those who may have greater “hands on” experience, and situates the role of customs in a broader government context. From my experience, this understanding is fundamentally important to effectively manage organisational development in an environment that sees customs administrations increasingly responsible for, not only traditional customs functions, but the delivery of a broader range of border management services to Government, the community, industry and other agencies. While there have been some notable advances in promoting customs professionalism, including the establishment of the International Network of Customs Universities and Partnership In Customs Academic Research and Development, there needs to be ongoing effort on the part of administrations to further build momentum for reform and improvement that is also supported by a critical mass of professional officers/leaders. As important is the ability for officers to engage with their peers across the international customs and border community. As customs professionals (and CCES alumni), we should take what opportunities we can to promote this ethos within our respective administrations and with our colleagues and staff – particularly during periods of financial constraint when the need for effectiveness, efficiency and innovation is so much more acute. To this end, I welcome any opportunity to assist or support members of the alumni network in any way I can. 

Michael Crawford (Australia)

 The course gave me with a greater / wider understanding of the strategic factors affecting Customs administrations and border management environments, from both the international and domestic perspectives and this has been really useful in my current role. At the moment my main focus is on international engagement and also supply chain security issues and the Customs Law, Customs Modernisation and Supply Chain management papers have proved really useful for contextual background as well as awareness of issues affecting these areas. Also the GATT/ WTO Law paper gave me a greater understanding of work that I am now doing in the Free Trade area. I have also been able to use some of the knowledge gained in study in my previous role developing the policy support for the new NZ border computer system and research into the potential for a new Customs Act. The best part of doing this degree was the ability to engage with fellow Customs Officers and other people working in the Customs environment from around the world. Gaining insight to the challenges and successes of other Customs’ administrations, many of which operate in fiscal, political and legislative environments much more difficult than New Zealand’s, was really valuable. 

Chris Bourne (New Zealand)

 Studying the MICLA with CCES was a great opportunity for me to improve my skills. The course was well structured and relevant to the current practices and areas of customs. As Head of Customs Reform and Modernisation, I am responsible for designing and formulating modernisation initiatives targeting continued reform within the Customs Services Department. The MICLA helped me to develop knowledge in international customs law, customs administration and other areas of trade regulation. The knowledge I gained has been an asset to Rwanda Customs in particular as well as to the entire organization (RRA) in general. Modernising implies identifying and benchmarking the international best practices. The MICLA helped me gain a deep understanding of international best practices and how they should be structured and adjusted to suit the operational environment. I was the Head of Customs Reform and Modernisation before going to Canberra for my studies, and I can say that the way I was doing my job before that time is far different from the way I am doing it now. The MICLA unit Customs Reform and Modernisation was very useful to me since it helped me to understand the key concepts and rationale for customs reform and modernisation. After graduating, I have been able to identify and formulate appropriate policies, practice and procedures relating to reform and modernisation for the Rwandan Customs. I contributed by advising my administration regarding the implementation of reform initiatives that include, among others, the enhancement of risk management, review of customs legislation, capacity building and the integrated border management in the form of a One Stop Border Post. These initiatives have improved trade competitiveness and promoted trade facilitation. 

Ariane Akayezu (Rwanda)

 “I am an Australian Customs & Border Protection Supervisor (CBP L3) currently working as the national coordinator for the Infringement Notice Scheme modernisation project and as a policy writer on Compliance activities for the Australian Customs & Border Protection Service. My course of studies for the Maters of International Customs Law & Administration has enabled me to advance to my current position and expanded my horizons generally. The skills provided by such subjects as my Regulatory Compliance units have held me in good stead, allowing me to expand my academic knowledge into the practical arena of the workplace. I am sure that the skills I have now in my personal tool kit as a result of the Maters study has and will assist me in providing sound advice in my work area dealing with the national coordination and training of staff conducting activities under the national Infringement scheme in Australia. My experience with the centre was good considering I was a full time worker doing the very difficult task of balancing a normal life with academic studies, as such I found all the academic and support staff very accommodating and supportive throughout my journey.” 

Anthorr Nomchong (Australia)

 Initially I was Manager Customs IT. Upon my return from CCES, my Director moved me to Manager Post Clearance Audit because of my Customs qualification from CCES. A couple of months later I was further relocated to Manager Border Control and Enforcement. He has further moved me to the office of the Deputy Director Customs on an acting basis while the current Deputy Director is on indefinite leave. 

Stanley Trief (Vanauatu)

 3 months after graduation I got promoted to become the regional head for customs and regulatory affairs for 21 countries, so yes the impact was very positive. I live in Dubai and if anyone has plans to pass by it would be great to catch up for a drink! and maybe advise you on must see locations in Dubai or show you around if time permits. 

Sajan Thomas (Indian National – UAE Resident)

 As Germany has already a very good education situation in the area of export control and customs the impact on my working role was not that big as it might be in other countries. For me studying with CCES gave me a deeper understanding of how the European Legislation is influenced by the International Treaties. In my daily work life the studies help me to quicker research the laws and understand the impact for my business, which I consult and to implement measures with deeper knowledge. I find it very important to keep in touch with my fellow students, either to catch up in the different customs topics and how are they implemented in the various countries and to help each other, e. g. when looking for new job opportunities or challenges in the work with customs. 

Sabine van Osenbrüggen (Germany)

 I started my career as a Customs official straight after completing high school. I worked for the South African Revenue Services (Customs) for 21 years. During that time I was exposed to various positions within the organization and every day I experienced something new in my work. Being a Customs Officer is such a diverse, interesting and at times complicated career, but I enjoyed every minute of my work. Through a selection process, SARS offered a few of us the opportunity to enrol in the Centre for Customs & Excise Studies (CCES) study programme. It was a once in a life time opportunity, and a life changing experience for me as well as my family, since they had to support me through long hours of study and very little private time. During my studies with CCES, I enjoyed the constant feedback and guidance from the lecturers, as well as the course material where I got to know about different treaties, conventions, best practices and supply chain management to name a few. We also learned how customs organizations operate globally in conjunction with various role players like WTO/ WCO. I enjoyed interacting with my fellow students from all over the world and the one thing that stood out for me more than anything, is that no matter in which country we are and for which Customs authority we work, we all speak the same language and deal with the same issues. This made the studies so much more interesting. During the time of my studies I was selected by SARS management to be Acting Branch Manager at OR Tambo International Airport through their modernization process. After completing my studies I was transferred to SARS head office where I was the Key Industry Manager responsible for Precious Metal, Meat and Dairy Products. During 2012 I left SARS and accepted a position with an International Clearing and Forwarding Company as their National Compliance Manager, responsible for all Customs affairs, Cargo Security Part 108 as well as all other regulatory activities within the company. SARS has also been in the process of rewriting the Customs & Excise Act 91 of 1964 into a New Control and Duty Bill that is scheduled to come into effect in 2015. I was nominated by the South African Association of Freight Forwarders as their project leader to consolidate and present the South African Freight Industry’s comments and input to SARS on the new legislation before it becomes law. The MICLA studies I have completed have really given me a broader understanding and global perspective on Customs practices, which has assisted me greatly with the various responsibilities and positions I have experienced since graduating in 2011. I feel encouraged by the empowerment and knowledge gained to pursue my studies even further towards a full Doctorate Degree. 

Rene Hattingh (South Africa)

 Being a holder of a Master’s degree in Business Administration and having a fair bit of experience in the chosen field of Customs, I had the right combination. It worked well with my plan. When the Masters of Customs Administration (MCA) was offered through the Postgraduate Institute of Management through the University of Sri Jayawardenapura, and CCES, I grabbed it with both hands as I knew this program would help me to move from one level in the ladder to another level. I prefer to call it an institution rather than an organization because it is not merely a body to enforce rules and regulations or to collect revenue for the government. Because the Customs in which I have served for 35 long years has a wealth of knowledge and experience to be found within its portals. An institution is perennial that means it has a continued long existence; it is similar to a University. We all know that a University makes an invaluable contribution towards excellence of the human mind in the academic field. The Customs too contributes to the process of learning in diverse fields of knowledge and people. In order to tap all the resources available one must be guided and focused. It is here that I value immensely the services rendered by CCES. This was my platform. I must also acknowledge the help that I received from outside our country. The exposure that the World Customs Organization gave me by accrediting me as an expert trainer cannot be under-estimated. The Centre for Customs and Excise Studies of the University of Canberra itself opened their gate for me and gave me hands-on experience through project-assignments. I am today what I am, thanks to the CCES, brought professionalism in the Sri Lankan Customs administration in general and in particular in my carrier in three areas since my graduation The professionalism in my carrier Accreditation as an expert trainer by the WCO Authoring a book on Customs valuation 

Ravindrakumar Sumathy (Sri Lanka)

 The units that I have followed in MICLA greatly enhanced my knowledge in the respective fields especially in the international arena thereby enabling me to apply the knowledge and skills I have gained in my day to day work. This also has enhanced more interaction with CCES and other Alumni enabling me to obtain valuable insight into the latest methods and applications in these fields in Australia and other countries. Being a longstanding member of the resource person’s panel in Sri Lanka Customs and being a WCO accredited trainer in Customs valuation the knowledge acquired through MICLA has helped me to enhance the substance and quality in the capacity building activities. Currently I am working as Deputy Director (Central Valuation) also covering up duties of the Deputy Director Automatic data processing .I have had nearly 35 years of experience in all areas of Customs work. I have obtained the Masters in International Customs Law and administration from the CCES ,university of Canberra in 2011.My first degree was Bachelor in Development studies with a second class upper division honours in 1978.I am also a holder of a degree in Law (LLB) from the open university of Sri Lanka and a qualified attorney at Law. Being a WCO accredited trainer in Customs valuation for the Asia Pacific region I have conducted seminars under the Direction of WCO ROCB on implantation of WTO valuation agreement in Mongolia and Sri Lanka with co facilitators from ROCB A/P and the Japanese Customs. Currently I am also working as a tutor for CCES at the Post graduate institute of management in Sri Lanka. I am a member of the national customs valuation committee from the inception of the committee in 2003.I have been attending many technical committee meetings on Customs valuation in WCO Brussels representing my country. I have also been nominated to attend the next technical committee meeting to be held on Customs valuation in WCO Brussels from 15th to 19th October 2012. Apart from Customs valuation I have also attended many international seminars and conferences in other areas customs work such as risk management, H.S classification, Trade Facilitation, AEO programmes etc. My interests are my family, travelling, meeting new people, reading and watching sports. 

M.M.M Rishafy (Sri Lanka)

 As my work tends to be in the specialist area of Customs Reform and Modernization and, increasingly, in trade facilitation the topics covered in the course genuinely helped me expand my overall background knowledge thus giving me more confidence and structure in the approach to my work. Also, in these circles, the CCES/University of Canberra Master is held in high esteem and it has brought me recognition and work opportunities at the highest level. Luciano Pugliatti (Luc) is an independent ICT consultant with over 15 years’ experience of delivering solutions for Customs and revenue administrations. He has designed and implemented innovative ICT systems aimed at revenue enhancement and modernisation of Customs and Tax administrations in many countries in Africa, Eastern Europe, the Caribbean and South East Asia. He has carried out a number of diagnostic missions for the World Bank and has acted as ICT Advisor to Vietnam Customs and, currently, to the Lao PDR Ministry of Industry and Commerce where he is in charge of the team that developed their Trade Information Portal. Prior to working in the public sector, Luc owned and operated a software company that specialised in shipping and trade logistics systems with an emphasis on electronic data interchange (EDI) solutions. His clients included some of the major shipping agents and lines in the United Kingdom and Europe. 

Luc Pugliatti (Italy)

 Initially I worked for Jordan Customs, in different customs areas, from Tariff, Rules of Origin to Head of International, all this provided me with wide experience in customs matters, but it was important for me that this was recognized academically after I finished my course in International Customs Law & Administration and upon my return from leave to Jordan Customs I was promoted to Customs Colonel rank and appointed as Assistant Director of main Amman Customs Centre. Also I can say that the course enhanced my understanding of the strategic factors affecting Customs administrations and border management environments, from both the international and domestic perspectives and this has been really useful in my career. First, I will have this opportunity to congratulate graduates and can say that Alumni network is important in exchange experiences and ideas that foster the recognition of Customs profession internationally. I remember the words I said after graduation “I am proud to be the first person from the Middle East region to complete this master’s degree”. 

Jamal Olaimat (Jordan)

 After completing my studies I was selected by our administration to start and head up a new division in Customs Operations which deals with beleaguered industries which have been identified as priority by Government. Adhering to the Government initiative SARS have initiated engagements with relevant role players like industry bodies and associations in the various industries identified with the aim of identifying opportunities for collaboration between industries, labour and SARS. Regular meetings are scheduled with the industry bodies and associations of the identified industries with a view to identify systemic solutions to the gaps identified in the respective value chains in so far as it relates to import, export and manufacturing under rebate. The objectives of our engagement are the cross pollination of ideas and providing advice regarding regulatory, strategic and key policy issues to enhance trade facilitation, voluntary compliance and to address customs and excise fraud. We also seek to develop programmes aimed at improving compliance within the industries and contributing to the formulation of best practice with the facilitation of trade in accordance with all the Acts administered by SARS. Results to date are very encouraging in that we have a better understanding of information flow between key industry players and Customs which places us in a better position to identify likely non-compliance high risk areas. In the process we have also fostered symbiotic relations with industry players and labour organisations. The knowledge gained with my studies stood me in great stead to deal with confidence with the various industry bodies and to be able to speak with authority on various matters dealt with by Customs such as intellectual property rights and supply chain security which were areas where customs officers usually had very limited knowledge. On a personal level I am a keen traveller with a wide scope of interests such as gardening, fishing, scrapbooking, cooking and baking. I also follow with interest the rugby and cricket matches between South Africa and the rest of the world especially when playing against Australia and New Zealand. 

Helena Tripmaker (South Africa)

 I am presently National Manager Airport Operations for the Australian Customs & Border Protection Service. In this I have senior executive oversight of passenger clearance and related border protection functions at Sydney, Melbourne, Adelaide and Darwin international airports. As a member of the Compliance & Enforcement Division Executive, I am helping shape the emerging ACBPS Strategic Border Command and the competencies needed for Border Force officers in the air domain which are central elements in the ACBPS Reform agenda. I think the discipline of study helped give me a better mind set to considering issues from all perspectives, ie, Government agenda & obligations, regulatory, law enforcement, traveller experience, industry and other stakeholder dimensions. And also to appreciate that these things are intrinsically interconnected. Keep an eye on the Reform journey the Australian Customs & Border Protection Service is now on. It is highly aspirational, and will fundamentally change the way our administration operates and our operational posture. Much of what we do will be cutting edge, and it will position ACBPS as a critical law enforcement and regulatory asset to the Australian Government. 

Craig Somerville (Australia)

 At the time of graduation, I held the position of Comptroller of Customs and Excise of the Ministry of Finance, Trinidad and Tobago. I have since retired from that position, and have established a business: Customs and International Trade Law Consultancy Service. We provide Legal Advice on customs and excise Laws and Regulations whilst ensuring compliance with International Conventions and treaties, as well as advice on all aspects of customs and excise operations, policy and procedure; including issues related to rules of origin, classification and valuations and appeals to tribunals and other institutions. This learning empowered me to successfully lead the reform and modernisation of the Customs and Excise Division of Trinidad and Tobago by transitioning the organisation from a manual paper-based system to one that is technology driven. 

Fitzroy A. John (Trinidad and Tobago)

 In 2007 I started developing the concept of a seamless, web based, data ‘pipeline’ to assist in managing the international trade supply chain. My research was based initially on Customs data but I soon realised the problem was more widespread across all commercial sectors. In 2008 I applied to the Centre for Customs and Excise Studies (CCES) to study a Master in International Customs Law and Administration to give my research proposals more academic rigour and for me to learn more about commercial aspects of supply chain management. One of the most valuable modules was International Commercial Transactions Law. My Legal Research Project formed the basis of an article published in the World Customs Journal on weaknesses in the supply chain. My research advocated capturing data about a consignment much earlier in the supply chain from a recognisable and accountable source, assuring a viable buyer/seller relationship, comparing purchase order with packing list and using that data for the life of the international movement of the goods. My findings were recognised by HM Revenue and Customs following the detection of the computer printer bomb from Yemen in 2010 when the recommendations followed similar conclusions. I was appointed as Head of Customs Research and Development to promote these concepts in a series of European Union funded research projects, and currently to develop strategies for the Customs Business and how the UK manages international freight. What I learned in the Masters course, who I studied with and having a recognised qualification has made a significant difference to my role since graduating. On a professional level there can be nothing more valuable than learning, applying what you have learned and then stretching the thinking and application by confronting orthodoxy for the purpose of continuous improvement. On a personal level realising how much you don’t know is very good for the soul. I found studying allowed me to consolidate my 30 years of experience as a Customs Officer, and learn about new subjects that I had taken for granted. Studying at Masters level gave me a broader, more strategic perspective and ultimately increased my confidence – even at 54 years of age. I enjoyed my experience with CCES so much that I am happy to say I will be joining them, on a part-time basis, to develop and deliver learning material in the future. 

David Hesketh (United Kingdom)

 My studies with CCES have provided me with a fruitful knowledge base that is useful in my current role at the GDT. It has also provided me with a good insight into relevant areas, namely direct and indirect taxation policies and administration as well as regulatory compliance, which are directly related to my current role. As a result of my studies I am now in the habit of conducting full research on topics before presenting my reports to stakeholders. Moreover, as I studied the course online, the time I spent with CCES has further developed my self-discipline and time management skills, which are essential in professional career life. I would like to share a quote: “learning is the way to acquire new knowledge and skills and perfection is just a matter of practice”. 

Dr Seng Cheaseth (Cambodia)

 Currently I am the Head of Compliance and Enforcement Division, Rwanda Revenue Authority, Customs Services department. As a head of this division I oversee the Risk Management and Intelligence function, Post Clearance Audit and Enforcement of Customs arrears. My role therefore involves developing strategies to balance customs regulatory control and facilitating legitimate international trade. In addition to this I coordinate customs audits, including audit planning, execution and reporting by post clearance audit unit. Prior to my graduation, I was head of Post Clearance Audit unit which is one of the units I oversee now. Therefore undertaking MICLA has helped me advance to my current position. After completing my course I have been able to look at Customs at international level and understand better the best practices and this facilitates me in advising the department to adopt the best practices. Alumni network is very important and it will provide a forum for us as customs experts to exchange ideas and experiences in the areas of International Trade, Logistics, Border Management and other related areas. This will therefore foster professionalization in these areas. It is also a forum which will help us keep in touch and keep learning from each other. 

Jackline Murekatete (Rwanda)

 I discovered that the discipline and focus in research that CCES provided during the course has helped more than anything else while I go about my business of consulting, teaching and training in International Trade and Customs. I was always familiar with import regulations such as product classification, trade security and rules of origin issues specifically in the US which after attending MICLA classes, I came to realize were not that much different than in other countries either. But it did give me a razor-sharp focus when speaking on these topics with my students and peers. Australia was a great place to visit and do the Masters program. Canberra was quiet so I could concentrate on the research and writing. The rest of the course I finished online from Los Angeles and during my various worldwide travels. Learnt a lot by interacting with the instructors. My background has been international trade since I was 19, more the practice of it than theory. Having run import export businesses in Japan, Singapore, Egypt, India and the US, the time came for me to buttress this experience and practical knowledge with some structured learning! Obtained a US customs broker license, began to teach subjects in international trade and customs and worked with various US companies helping set up their import export procedures. Currently I still manage regulatory trade operations for US-based clients, provide training in customs procedures and teach the subject. This gets me to travel a lot which I love. I have been clocking in 100k air miles for the last 10 years and will stop only when I drop down exhausted. My personal interests of writing, reading, playing badminton, studying wine, good cuisine, computer design, animation, comic strips, drones, Arduino, 3D printing lead the pack of many more. If I could draw, paint and craft, I’d be spending more time doing just that! 

Ashok Sadhwani (USA)

 Professionally, my studies with CCES enhanced my awareness of the global arena, providing a thorough understanding of the principles of international law, of the organizations that influence national governments and administrations, and of the international agreements that shape domestic law and policy in Canada. That knowledge permits me to readily discuss the basis for many trade and border programs with a broad audience, domestically and internationally. While pursuing my Masters studies with CCES, I conducted research into regulatory compliance and advance information programs. That research provided a solid footing for me when I moved from trade facilitation into aviation security to assume responsibility for the CBSA’s API/PNR compliance program. Importantly, the interaction that I enjoyed with fellow students from around the globe afforded insights that I might not otherwise have known. Hearing of their experiences allowed me to appreciate diversity and the challenges we share. Since graduating, I have been very fortunate to represent the CBSA at numerous international fora where I have been able to share and discuss best practices on topics including trade facilitation, data quality, and regulatory compliance. It gave me tremendous pride to learn that I was the first Canadian and the first official from the CBSA to graduate from the Masters program. I was determined to emulate the professionalism of the CCES professors who taught me and to share my knowledge with others. It is very easy to remain within our comfort zones, to focus on local or regional issues, and to avoid adversity or uncertainty. I would challenge each of us to seize the opportunity that the CCES has provided; to continue to build on our network of alumni and colleagues; to share our experiences (whether successes or failures); and to never hesitate to reach out and help each other. The CCES has given us a tremendous opportunity; it is now up to us to go forward and use our knowledge where it is most needed. 

Peter Rickard (Canada)

 My studies have given me a broad and truly global perspective on the regulation of trade by Customs and other authorities at global, multilateral, regional and national levels. The insight and understanding I gained from the time I spent studying with the CCES has benefited me in my work as an international consultant on Customs reform and modernization projects around the world as well as helping me provide more impactful export assistance to the SME’s I work with on a daily basis to either begin exporting or to expand their international sales. I am a former U.S. Customs Import Specialist Team Leader and worked in Miami, Florida and have provided technical assistance to various Customs administrations and trade authorities in Africa, Asia and Latin America. In addition, I am a U.S. Licensed Customs Broker (LCB), Certified Customs Specialist (CCS) and NASBITE Certified Global Business Professional (CGBP). 

Anthony Cambas (USA)

 Currently I am working as a Regional Director in Bhutan, one of eight Regional Revenue & Customs Offices spread throughout the country. As the name of the office indicates, the Regional Directors are also holding the additional charges of direct taxes and revenue audit in their jurisdictional region. Prior to my coming to Australia for pursuing my studies I was working as the Head of Customs & Excise in one of the Regional Offices bordering India. Although, by then I had already put in almost 12 years of service in the areas of Customs & Excise, my knowledge was limited to the operational level of the Bhutanese Customs and certain degree of the Indian Customs and Excise by the virtue of having done the Indian Revenue Service for 18 months from January 2000 to June 2001. Studying in the CCES was an opening for me to the operation of the international Customs administrations. It exposed me to various tools and instruments of the World Customs Organization, the most notable one being the Revised Kyoto Convention (RKC). Studying in CCES gave me an opportunity to compare the operation of the Bhutanese Customs administration with the international Customs administrations in line with the RKC and other best practices. I could identify the areas where the Bhutanese Customs is lacking and came up with a list of recommendations. 

Wangchuk Thayey (Bhutan)

 The topics covered and perspectives gained during the course interactions have prepared me to face the day to day challenges of running a customs administration. Decisions are easier to make when you have good resources to draw from. The material collected during the course is truly invaluable and I would recommend the course to those who are seeking a solid stepping stones to higher places in customs management. 

I.V. Mazorodze (Swaziland)

 CCES studies help me today to retain a balance between academic theory and pragmatic based business decision-making. It also is a source of continued reading on contemporary issues within the field of customs and international trade. Publication of relevant papers and research studies by CCES. These always make for informative and educational reading. 

Damon Paling (New Zealand)

 After graduating I was promoted to National Manager Border Control for the Fiji Revenue and Customs Authority (FRCA) in 1999. However I am no longer employed with FRCA and currently working as a customs expert or consultant on ad hoc basis with the Oceania Customs Organisation. The program actually developed and enhanced my understanding of the role of Customs. It gave me the confidence to contribute undertake responsibilities that included the reforms and modernizing of customs in Fiji and currently being able to assist the Oceania Customs Organization in its effort to build capacity and modernize Customs administrations in the region. Firstly I would like to congratulate the students who have graduated and also who have taken interest in the Customs field. Customs is a very interesting and dynamic area and constantly need to adapt as a response to the changing global trading and security environment. Therefore as an individual I think there is also a need to continually exchange ideas and experiences through the Alumni and strongly feel the need to continually undertake studies to remain abreast with the global challenges and opportunities. 

Watisoni Rauicava (Fiji)