2015 CLDP Participant Perspective

Direct Taxation at Shanghai Customs College
June 22, 2015
2015 Customs Leadership & Development Program
June 22, 2015
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2015 CLDP Participant Perspective

Ms. Norzila binti Abdullah Senior Assistant Director of Customs II Royal Malaysian Customs Department

Ms. Norzila binti Abdullah
Senior Assistant Director of Customs II
Royal Malaysian Customs Department

Ms. Norzila binti Abdullah

Senior Assistant Director of Customs II

Royal Malaysian Customs Department

I have enjoyed every part of the program. Each topic delivered was good and beneficial to me in enhancing myself in the management side and gained lots of customs knowledge and experience. The team building activity was fun and got all of us in the group involved; we cooperated to finish the tasks given and tried to be the champion.

This course is excellent in the sense that is helps the participants to :

  • Enhance knowledge pertaining to Customs Administration challenges.
  • Enhance experience pertaining to Customs Administration challenges.
  • Enhance strategic leadership skills in each participant particularly in management and customs matters.
  • Establish networking with other participants and organizer.

It has helped me to see matters from a different perspective, improve my interpersonal skills and to compare knowledge and experience with participants and lecturers from other countries. I can apply the skills I have gained to my work and to improving my leadership and management skills.

I will also share what I have learned from the program with my colleagues so that they will get to know what other customs officers in other countries do and the technologies used in their work.

This program is very good and hopefully will be conducted on a yearly basis.


Mr. Edy Susanto Administrative Tasks Head Section Internal Compliance Center Indonesian Customs

Mr. Edy Susanto
Administrative Tasks Head Section
Internal Compliance Center
Indonesian Customs

Mr. Edy Susanto

Administrative Tasks Head Section

Internal Compliance Center

Indonesian Customs

My favourite part of the program was the topic of Supply Chain Management/Security taught by Professor David Widdowson. I enjoyed this session because it opened my mind to think globally about logistics security issues, instead of just thinking and acting locally. This also enlightened me about the Customs role for industries (especially small/home industry) to compete on global trade.

Another example that I can implement in my unit is the individual development plans taught by Mr. Brent Juratowitch. This will assist us to move forward with a program that we are implementing now at Indonesian Customs. The Training Needs Analysis (TNA) program identifies officer’s needs for capacity building and training, and can also be used to determine a schedule and budget for a one year program.

The course also gave me a wider view on global trade and international customs best practices, as well the global policy direction on customs.

I work in the internal compliance unit, so I can pass this knowledge and understanding to the relevant units.